Changes to Your Flexischools Account

As you may have seen in emails sent by Flexischools directly to families, there have been changes to the Flexischools fee structure following the Reserve Bank of Australia’s (RBA) decision to prohibit card payment surcharges from 1 October 2026.

Please note that these changes have been independently implemented by Flexischools and are not determined or controlled by SCEGGS.

What has changed from 1 October 2026?

• No card surcharges will apply when topping up your Flexischools wallet or making payments using a credit card, debit card, EFTPOS or PayPal.
• The minimum wallet top-up amount will increase to $10. Students may continue to make purchases of any value, and any unused wallet balance will remain available for future purchases. Parents may also request a refund of unused funds at any time.
• Purchasing in person with a SCEGGS student card: Purchases made using a student card linked to a Flexischools account will attract a $0.18 transaction fee. According to Flexischools, this fee helps cover the processing costs associated with topping up student card balances.
• Ordering online: The Flexischools online ordering fee will increase by $0.06 per order, bringing the total cost to 39c per transaction.

What Does This Mean for Families?

The overall impact will vary depending on how frequently a family:

• Tops up their Flexischools wallet;
• Places online canteen or uniform shop orders; and
• Uses a student card for purchases.

As an example, if your daughter currently uses her SCEGGS student card and visits the cafeteria two or three times during a lunchtime, you could encourage to purchase all her lunch items in one transaction to minimise the impact of these transaction fees over time.

We encourage families to review their Flexischools usage and refer to communications issued directly by Flexischools for further information regarding these changes.

Thank you for your understanding and continued support.

Adrian Craig
Business Manager