{"id":1812,"date":"2018-07-03T04:24:21","date_gmt":"2018-07-03T04:24:21","guid":{"rendered":"https:\/\/www.thebuzz.net.au\/docs\/submit-a-ticket\/"},"modified":"2018-07-17T14:33:45","modified_gmt":"2018-07-17T04:33:45","slug":"submit-a-ticket","status":"publish","type":"page","link":"https:\/\/www.thebuzz.net.au\/docs\/submit-a-ticket\/","title":{"rendered":"Submit A Ticket"},"content":{"rendered":"<p><strong>Can&#8217;t find a solution? We can help.<br \/>\n<\/strong><\/p>\n<p>Make sure you&#8217;ve reviewed the documentation here before submitting a ticket. Most of the time the answers will have already been covered. If there&#8217;s something missing or if anything is unclear, we&#8217;d love to know so we can improve our documentation.<\/p>\n<p><a href=\"https:\/\/www.thebuzz.net.au\/docs\/faq\/\">The FAQ<\/a> also contains answers to some common questions.<\/p>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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class='gfield_label gform-field-label' for='input_1_1'>Search for a solution before submitting a ticket<\/label><div class='ginput_container ginput_container_kbsuggest'><!-- Number of Results template -->\n<script type=\"text\/html\" id=\"ht-kb-suggest-num-results-results-template\">\n\t<div>We found <%= resultsCount %> results that may help:<\/div>\n<\/script>\n<!-- Results template (Single item) -->\n<script type=\"text\/html\" id=\"ht-kb-suggest-results-template\">\n\t<li>\n\t\t<a href=\"<%= item.link %>\" target=\"_blank\"><%= item.title.rendered %><\/a>\n\t<\/li>\n<\/script>\n<!-- No Results template -->\n<script type=\"text\/html\" id=\"ht-kb-suggest-no-results-template\">\n\t<div>Please try something else or proceed to contact the support team.<\/div>\n<\/script>\n<!-- Loading Results template -->\n<script type=\"text\/html\" id=\"ht-kb-suggest-loading-results-template\">\n\t<div class=\"hkb-gfsuggest__resultsloading\"><\/div>\n<\/script>\n<!-- All Results template -->\n<script 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class='hkb-gfsuggest__resultsinfo'>\n                        <!-- results info will appear here-->\n                    <\/div><div class='hkb-gfsuggest__results'>\n                  <ul>\n                    <!-- results will appear here -->\n                  <\/ul>\n                <\/div><div class='hkb-gfsuggest__messages'>\n                        <!-- loading and no results messages will appear here-->\n                    <\/div><div class='hkb-gfsuggest__allresults'>\n                        <!-- see all results messages will appear here-->\n                    <\/div><\/div><\/div><\/li><li id=\"field_1_2\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >No solution, let me contact support<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_1_2'><li class='gchoice gchoice_1_2_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_2.1' type='checkbox'  value='The answer to my query could not be found in the documentation'  id='choice_1_2_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_1_2_1' id='label_1_2_1' class='gform-field-label gform-field-label--type-inline'>The answer to my query could not be found in the documentation<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_1_8\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_8'>Your Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div 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