{"id":2434,"date":"2018-07-26T16:26:11","date_gmt":"2018-07-26T06:26:11","guid":{"rendered":"https:\/\/www.thebuzz.net.au\/docs\/?post_type=ht_kb&#038;p=2434"},"modified":"2018-08-08T14:38:26","modified_gmt":"2018-08-08T04:38:26","slug":"faqs","status":"publish","type":"ht_kb","link":"https:\/\/www.thebuzz.net.au\/docs\/knowledge-base\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>Below are a few of the most frequently asked questions we receive. The answers to most of these and other questions are available elsewhere in the docs but here&#8217;s a quick reference:<\/p>\n<h2>Newsletters<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Where does the date on each of my newsletters come from? Can I change it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\n<a href=\"https:\/\/www.thebuzz.net.au\/docs\/wp-content\/uploads\/sites\/39\/2018\/07\/2018-07-26_1543_001.png\" data-rel=\"lightcase\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-2431 size-medium\" src=\"https:\/\/www.thebuzz.net.au\/docs\/wp-content\/uploads\/sites\/39\/2018\/07\/2018-07-26_1543_001-300x254.png\" alt=\"\" width=\"300\" height=\"254\" srcset=\"https:\/\/d1dfwahqlx324v.cloudfront.net\/uploads\/sites\/39\/2018\/07\/2018-07-26_1543_001.png 300w, https:\/\/d1dfwahqlx324v.cloudfront.net\/uploads\/sites\/39\/2018\/07\/2018-07-26_1543_001-50x42.png 50w, https:\/\/d1dfwahqlx324v.cloudfront.net\/uploads\/sites\/39\/2018\/07\/2018-07-26_1543_001-60x51.png 60w, https:\/\/d1dfwahqlx324v.cloudfront.net\/uploads\/sites\/39\/2018\/07\/2018-07-26_1543_001-100x85.png 100w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>The date displayed in the navigation bar (or elsewhere, depending on your theme) is <em>the date the newsletter was published<\/em>.<\/p>\n<p>You can change it by updating the publish date of the newsletter. Edit the newsletter and find the <strong>Published On<\/strong> field (above the Publish\/Update button). Changing this date will update the display. <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Can I schedule my newsletter to automatically publish on a later date?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nYes! Just use WordPress&#8217; built-in <a href=\"https:\/\/www.thebuzz.net.au\/docs\/knowledge-base\/creating-a-newsletter\/#publish\">post scheduling feature<\/a>.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Can I make changes to a previously published newsletter?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nYes! Each newsletter is essentially a website, so it can be updated whenever you want. Just <a href=\"https:\/\/www.thebuzz.net.au\/docs\/knowledge-base\/editing-a-newsletter-issue\/\">edit it like you would any newsletter<\/a>. <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">I'm having trouble finding images to use in my newsletter<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nConsider using a <a href=\"https:\/\/www.thebuzz.net.au\/docs\/knowledge-base\/free-image-resources\/\">free stock photo library<\/a> to fill in the gaps. <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Articles<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Can I duplicate an article?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nThe current version of Buzz does not support article duplication out-of-the-box. However if this is something you require, <a href=\"https:\/\/www.thebuzz.net.au\/docs\/submit-a-ticket\/\">get in touch with us<\/a> and we can work something out!<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Sending<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">I sent the newsletter by email but it looked funny in Outlook<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nMake sure you&#8217;re sending the <strong>Email View<\/strong> of the newsletter, not the desktop \/ browser view. Also, you should <strong>always send a test email <\/strong>to yourself before sending to your full recipient list.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Which email list managers does Buzz support?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nCurrently we have direct support for <a href=\"https:\/\/www.campaignmonitor.com\/\">Campaign Monitor<\/a> and <a href=\"https:\/\/mailchimp.com\/\">MailChimp<\/a>, so you can send directly via those tools without leaving the Buzz administration console. Other software that allows you to create new campaigns via a URL should also work fine.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>User Management<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">I can't remember my password<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nYou can reset your password by using the &#8220;forgot password&#8221; link on the login page. <a href=\"https:\/\/www.thebuzz.net.au\/docs\/knowledge-base\/forgot-password\/\">Here&#8217;s a guide to the process<\/a>.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">I'm an administrator - why can't I reset a user's password?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nUsers may belong to more than one site in the network, so resetting a user&#8217;s password would create a certain amount of havoc if all admins could do that at will.<\/p>\n<p>Fortunately, it&#8217;s easy for a user to reset their own password. <a href=\"https:\/\/www.thebuzz.net.au\/docs\/knowledge-base\/forgot-password\/\">Follow the guide here<\/a>.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>WordPress<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Can I add more plugins?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nIn general, the answer to this will be &#8220;no&#8221; but we&#8217;ll consider requests on a case by case basis.<\/p>\n<p>We have a selection of various popular plugins pre-installed which cover a wide range of functionality from forms, feeds, caching, enhanced editing, galleries and more. The reality is that adding more plugins results in a slower system so while we do try to cater for individual needs, we need to look after the system as a whole as first priority.<\/p>\n<p>Check out some of the <a href=\"https:\/\/www.thebuzz.net.au\/docs\/article-categories\/add-ons\/\">Add on plugin features<\/a> currently available.<\/p>\n<p>If you&#8217;re looking for a fully customised solution, <a href=\"https:\/\/www.thebuzz.net.au\/contact\/\">please get in touch<\/a>.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">I still have questions<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nBe sure to explore the rest of this site and use the search feature at the top for specific keywords. If you&#8217;re still stuck then you can <a href=\"https:\/\/www.thebuzz.net.au\/docs\/submit-a-ticket\/\">submit a ticket<\/a> to our help desk.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>A few of the most frequently asked questions we receive.<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[192],"ht-kb-tag":[258,259],"class_list":["post-2434","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-getting-started","ht_kb_tag-faq","ht_kb_tag-how-to"],"_links":{"self":[{"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/ht-kb\/2434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/comments?post=2434"}],"version-history":[{"count":10,"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/ht-kb\/2434\/revisions"}],"predecessor-version":[{"id":2464,"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/ht-kb\/2434\/revisions\/2464"}],"wp:attachment":[{"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/media?parent=2434"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/ht-kb-category?post=2434"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.thebuzz.net.au\/docs\/wp-json\/wp\/v2\/ht-kb-tag?post=2434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}